Expertise
Markets/Industries/Sectors
I’m a fractional COO for digital agencies and tech-enabled services or product companies that are scaling fast but feel like they’re flying blind. I help founders get out of the weeds by bringing structure to delivery, clarity to operations, and accountability across the team.
Over the last 15+ years, I’ve led Client Services, Operations, and Delivery for global agencies and SaaS companies. I’ve built remote teams, scaled delivery orgs 5x, and redesigned the post-sale engine to support multi-million dollar growth across B2B, B2C and D2C accounts.
I’ve worked with performance marketers, eCommerce implementers, creative shops, and enterprise martech platforms. My sweet spot is helping teams get out of ad hoc mode and into a repeatable, margin-positive operating model, without slowing them down or adding bloat.
The founders I work with are sharp, relationship-driven, and often stuck in the same pattern: delivery depends on them, client escalations always reach their desk, and they know growth will stall if they don’t fix the ops side soon. That’s where I come in.
I start by getting a handle on what’s actually happening: delivery bottlenecks, margin leaks, team structure, client retention, and work alongside the leadership team to put the right systems, roles, and rhythms in place. I focus on building the version of ops your team can actually run with.
If your agency is growing but your internal operations are creaking under the weight, I can help.
Clients
